Yes, of course. We're sorry to hear that you want to close your account but it can be done at any time by following the below steps:
1. Turn off auto top up.
2. Ensure your balance is £0 by returning all money to your cards. You can do this by logging into your account, select your wallet, in the top right hand corner of the wallet you'll see a drop down arrow, select this, and follow the return money steps.
3. Contact bPay via Secure Messaging, or if you'd prefer you can drop us a text message on 60194. If text message isn't for you, send us a private message on Facebook or Twitter.
Once your account has been closed we will send confirmation of this to you by email.
No. You don't need to have a Barclaycard or Barclays bank account. You can add money to a bPay account using any MasterCard or Visa debit or credit card, registered to a UK address.
It works in the same way as a contactless card. It's safer than cash and just as secure as chip and PIN.
So, whether you're grabbing lunch on the go, heading out on the town or just stocking up on treats for a movie night at home, keep a look out for the contactless symbol and simply touch to pay.
You can keep track of your spending in the bPay app or by logging in to your online account.
Yes. For individual journeys, just touch your bPay device on the Transport for London (TfL) card reader as you would use a contactless card or Oyster card. You will also benefit from standard daily and weekly fair capping as long as you use the same device for all of your travel. You can't apply season tickets, child tickets and discounts to your bPay device.
We recommend that you keep an eye on your bPay balance so that you have enough funds to cover your fare. We also suggest that you register your bPay device on the TfL website to keep track of your journeys.
As with any other contactless payment method, if you travel without enough funds your bPay device may be stopped by TfL temporarily. You can contact TfL on 0343 222 1234 (call charges may apply) to assist you if this happens.
Remember, setting up auto top ups may be beneficial when using TfL.
If you ordered your device from the bPay shop, you have the right to cancel your device within 28 days of your order without giving any reason. To cancel your device, you just need to let us know that you have decided to cancel by completing this form (1.02 MB) .
You can also write to us without using the cancellation form, but please make sure you include full details of your order to help us to identify it. To write to us, please use the email option under 'Still need help' shown below.
If you have cancelled your bPay device and it has already been delivered to you, you must send this back to us within 14 days of cancelling your device.
If you purchased your device from an approved retailer, please contact them directly to discuss this.
Yes. The bPay app completes the whole experience, allowing you to track your spending, top up on the go and set auto top ups to make your bPay experience even easier. Our mobile app is available on compatible Apple and Android devices.
Our Apple app is available on iOS 8.1 and above. Our Android app is available on version 4.4 and above.
You can download the bPay app using one of the below links:
Anyone 13 years old or over can apply for a bPay account. All bPay applications are subject to application, and acceptance of the bPay Terms & Conditions.
Imagine being able to buy a coffee, a sandwich or even a train ticket without carrying cash. Contactless technology lets you do exactly that – just touch your device on the reader to make payments of £30 and under, quickly and safely.
You can use contactless at over 400,000 locations in the UK. You can also use bPay across the world. Just look for the contactless symbol
If you've got access to your bPay online account, login to send a secure message. If you don't have access, use one of the options below.
You can drop us a text message on 60194 and we'll help you out.
If text message isn't for you, send us a private message on Facebook or Twitter.
If you'd prefer to contact us and receive a response by email, please click here to visit our contact form.
We're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm.
All SMS communications with bPay will be charged in accordance with your mobile phone agreement.