help centre

bPay – what's next

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Why is bPay closing?

Wearable devices will move to become part of the Pingit family later this year. Pingit devices will have the same features as bPay wearable device plus with the Pingit app, you'll get a little bit more. If you're a bPay user, you can continue to use your device until September after which you can choose to switch over to Pingit.

What is Pingit?

Pingit is a mobile payment service that lets you send and receive money using just your mobile phone number. If you are aged 16 or over all you need is the Pingit app, a UK bank account and a UK registered mobile phone number. It's powered by Barclays, but you don't need to be a Barclays account holder to use Pingit. It's quick, free and totally secure.


What are the key features of Pingit?

With Pingit, you'll be able to:

-Spend using your wearable device (coming later this year) -Send and receive money from friends and family in the UK using just a mobile no. -Organise your money in Pingit jars -Split the cost of bills and keep track of who's paid -Send money abroad to over 40 countries, fee-free

Who can use a Pingit device?

To be eligible for a Pingit device, you need to:

-be aged 16 or older; -be a resident of the UK, Isle of Man, Jersey or Guernsey; -have a current account in the UK; and -have a valid UK mobile no. -

Pingit is subject to application and acceptance of T&C's which can be viewed at Pingit.com

You can use Pingit even if you don't bank with Barclays.


Can I be moved automatically from bPay to Pingit?

No, but we'll be in touch before September to take you through the next steps.


What if I don't want to register for Pingit?

You can continue using your bPay wearable device until 12th September, when bPay will close. After this, if you don't want to register for Pingit, please let us know so we can help.

I have a bPay device that I haven't yet registered. What happens next?

New customer registration for bPay has already closed and bPay itself will close in September, when wearable devices will move to become part of the Pingit family. If your device was purchased through the bPay estore please contact us and we can arrange a replacement Pingit device.

Why can't I register my bPay device?

New customer registration for bPay has already closed and bPay itself will close in September, when wearable devices will move to become part of the Pingit family. If your device was purchased through the bPay estore please contact us and we can arrange a replacement Pingit device. If the device was purchased through another retailer, you'll need to contact the retailer directly for a refund.

I'm already a Pingit user. When can I start using my wearable device with Pingit?

If you're already a Pingit user, you can can start using your wearable device as soon as you receive your Pingit compatible replacement chip or device. Just log in to the Pingit app and follow the steps for adding a device.

Select 'Spend' on your home screen and then 'Add a device'. From here you'll need to enter the 8 digit device ID and a nickname for your device, and select which Pingit account or jar the device will be linked to.

What should I do if I have recently purchased a device from the bPay estore?

New customer registration for bPay has already closed and bPay itself will close in September, when wearable devices will move to become part of the Pingit family. If your device was purchased through the bPay estore please contact us and we can arrange a replacement Pingit device.

What should I do if I have recently purchased a device from a retailer other than the bPay estore?

If you've recently purchased a device through another retailer and haven't registered your device, you'll need to contact the retailer directly for a refund.

How do I return any money that's currently on my bPay account?

You can refund money to any valid card registered with your account. To do this:


  • Log into your bPay account
  • Select your wallet
  • Tap the drop down arrow in the top right hand corner of the wallet
  • Select 'return money'
  • Enter the amount you want to return to your card and hit the 'return money' button

It can take up to 2 working days for the money to be returned to your account e.g. on a normal working week, if returning money on a Friday night please allow until Tuesday for the funds to appear in your account.

If there are funds left in your account when bPay closes on 12th September, we will attempt to return these to you within 28 days. Funds will be sent to the card you last used to top up, or, if this card has expired, we'll send a cheque to the address we hold on record.


I have an unwanted or faulty device. How do I return it?

To return your device, you must complete this form and return it, along with your device, to bPay by freepost.

You can also write to us without using this form, but please make sure you include full details of your order to help us to identify it. To write to us, please use the email option under 'Still need help' shown below.

If you purchased your device from an approved retailer, please contact them directly to discuss this.


I had funds left in my account when bPay closed. How will these be returned to me?

If there are funds left in your account when bPay closes on 12th September, we will attempt to return these to you within 28 days. Funds will be sent to the card you last used to top up, or, if this card has expired, we'll send a cheque to the address we hold on record.

I have a contactless Tovi Sorga bracelet. Can I keep it?

You can keep your Tovi Sorga bracelet but it will no longer work for contactless payments after bPay closes on 12th September. We're not able to provide an identical bracelet that is compatible with Pingit, however you will be able to choose from a new range of Pingit compatible Tovi Sorga bracelets.

How do I get a new Pingit compatible Tovi Sorga bracelet?

You'll be able to pick one to suit from the new range of Pingit compatible bracelets once these are available. If you're eligible for a free replacement bracelet, we'll send you an email letting you know how to choose one.

I currently access my bPay account via web login. Can I do this for Pingit?

No, you can only access your Pingit account via the Pingit app.

Will I be charged for using Pingit?

Unless you're a Barclays Business customer on certain tariffs, you can download and use Pingit for free. Barclays Business customers should speak to their Barclays Business Team to find out if they'll be charged for using Pingit.

Although we won't charge you to send or receive money using Pingit, you might have to pay charges if, for example, you make a payment that takes you into your overdraft. These are standard charges that apply regardless of the payment method used

We also won't charge either the sender or receiver for any Pingit texts, but your mobile network provider might charge you for data usage or if you receive a text while you're abroad or roaming.

If you use a Pingit wearable device to make purchases while abroad, a non-sterling fee of 2.75% will be applied.


How do I add money to my Pingit account?

If you have a Barclays current account and use it as your nominated Pingit account, you can add money in any of the ways you'd normally do this – online, over the phone, in a branch or by using a Barclays cash machine.

Otherwise, you can add money to your Pingit account using your debit card by securely registering your card details in the app and then adding money whenever you want to.

You can check your Pingit balance on the 'Accounts' screen in the app.


How do I change the address or other personal details you hold for my bPay account?

In your account go to 'Settings' in the main menu and select 'Personal Details' and then 'Edit'. Once you've changed your details you'll be able to save them by selecting 'Done'.

Will I still be able to access my statements after bPay closes?

You'll receive a closing statement in the post. However, if you want to keep a copy of any earlier statements you'll need to download them via the app before bPay closes.

If you need statements that you haven't downloaded before bPay closes, you can contact us for a paper copy.

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If you've got access to your bPay online account, login to send a secure message. If you don't have access, use one of the options below.

You can drop us a text message on 60194 and we'll help you out.

If text message isn't for you, send us a private message on Facebook or Twitter.

If you'd prefer to contact us and receive a response by email, please click here to visit our contact form.

We're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm.

All SMS communications with bPay will be charged in accordance with your mobile phone agreement.